Shipping & Returns

DOMESTIC SHIPPING

We offer free shipping on all domestic orders over $60 as a thank you to our customers.  

Shipping costs are calculated after all discounts have been applied to your car at checkout.

INTERNATIONAL SHIPPING

Free shipping does not apply to international orders.  Please note we do not control any custom fees or taxes that may be applied to your products, which may vary depending on your country.  Any such required custom fees and import taxes are your responsibility.

Shipping costs are calculated after all discounts have been applied to your cart at checkout.

PLEASE NOTE: USPS is currently experiencing some delays with shipping and updating tracking information.  Orders may take longer than usual to arrive.  We appreciate your patience and understanding during this time! 

RETURN POLICY

All necklaces and collar charms are custom made, FINAL SALE, and not returnable. 

PLEASE MAKE SURE TO MEASURE YOUR FLOOF PROPERLY AND DOUBLE CHECK YOUR MEASUREMENTS BEFORE ORDERING!  Orders cannot be cancelled once placed. 

DEFECTIVE/DAMAGED PRODUCTS

All of our necklaces are thoroughly inspected when packing your order to ensure they are in pawfect condition.  In the unfortunate event your item arrives damaged, please let us know within three business days of your confirmed delivery.  We are always happy to help remedy these situations!  Please include your Order Number, if you have it available.